Food industry experts to host website and online trading seminar

Food businesses are being invited to take part in a seminar designed to help them avoid falling foul of potential online pitfalls.

Industry expert solicitors, Roythornes, are holding the seminar at the Kingsgate Conference Centre, Peterborough, on 28 January between 8.30am and 11am.

The event will feature talks from Roythornes’ experts on how to ensure that business websites are legally compliant and that customers who use such websites for trading online can do so in the knowledge that their information will be safe and secure.

It will focus on the various pieces of legislation and regulation which govern such online trading, so that businesses are aware of the key risk areas and have the tools to mitigate as necessary in order to avoid expensive and operationally disruptive pitfalls and reputational damage.

Changes to distance selling rules and pre-contract information mean that it is more vital than ever to ensure that the information provided on business websites is accurate, up-to-date and regularly reviewed. Customers are increasing savvy with sophisticated expectations in relation to data security and service delivery.

The seminar will answer questions like:

• How do you protect your customers’ information online?
• Do your customers have a right to their money back if they change their mind?
• Do you have to pay for return postage in all cases?
• What information has to be given to customers before they place an order?
• What is the effect of not providing the appropriate information?
• How do customers place an order and when does it become binding?

Julia Seary, part of Roythornes food team said: “By its very nature, the internet is a fast-moving and fluid business platform.

“On top of that, the new Consumer Rights Act 2015 has had a significant effect on the protections that are afforded to consumers who buy online.

“As a result it is more vital than ever that businesses, whether small, medium or large, stay up-to-date with the latest industry developments and react to them in a timely manner.

“This seminar will explain how to do exactly that and give all who attend some valuable new information or, at the very least, talking points to take away with them.”

To register visit https://www.surveymonkey.co.uk/r/WEB280116, email markdodds@roythornes.co.uk or call 01775 842596