On Monday we were delighted to welcome James Nash, Membership Engagement Executive to the BFFF team.
Following graduating with a degree in Business and Marketing in 2008, James worked for British Gas where he quickly developed an understanding of the importance of customer service, and the impact this has on the success of businesses. He then transferred this knowledge to BIFM (latterly IWFM) in 2012, where a strong focus on Customer Experience, combined with an ethos of Continuous Improvement, allowed him to develop within a Professional Body, serving the sector, as well as the Organisations and individuals working within it. Holding various roles at IWFM has helped James develop a wide understanding of the Membership sector, as well as a versatile approach to providing the best possible experience for Members.
James’ appointment comes after the decision taken by the board to further facilitate and support the activities undertaken by the Federation in service to its members.