IMPORTANT – DIGITAL BORDER SERVICES ISSUE 21/11/24

Some traders are reporting that they are not able to complete their CHED P because they cannot select an ‘approved establishment of origin’.

Whilst the issue is ongoing, Defra are temporarily instructing traders of POAO (those completing a CHED P) who are not able to select an ‘approved establishment of origin’ in the Approved Establishment section, to complete and submit their CHED without selecting an ‘approved establishment of origin’.

You must continue to create and submit CHED-Ps during this period. If you are not able to select an ‘approved establishment of origin’ in the Approved Establishment section of the CHED, take the following action:

1. If you see the message ‘Internal server error’ (example A), do not click ‘Go to dashboard’, this will avoid you having to re-enter your CHED information.
2. Click the ‘Back’ button just below the gov.uk logo in the top left (see example A below), to return to the approved establishment section (as seen in example B below).
3. You must click the green ‘Save and continue’ button (as seen in example B below) to progress without selecting an approved establishment of origin.

Defra are working to identify the cause of the issue and will seek to resolve this as soon as possible.

They will be in contact with further communication very soon and appreciate your patience and cooperation whilst they work through this.