Jan 14th, 2026
2 mins
We have been made aware that some businesses may have recently received a payment chaser email that was sent in relation to the packaging Extended Producer Responsibility (pEPR) scheme.
For your awareness, this automated chaser email has been sent to producers who have either not yet paid OR have made a partial payment by any means other than Direct Debit, but are yet to agree a payment plan with PackUK. For clarity, if a producer’s Notice of Liability (NoL) has not been paid in full, they are required to either set up a recurring direct debit, or to have agreed a formal payment plan with PackUK.
All producers who received the chaser email, will soon be receiving follow up communications with the above clarification. In addition, the PackUK team are working to provide more guidance on how to set up a payment plan and this will be issued before the end of this week.
In the meantime, producers are encouraged to contact the Customer Support team to set up their payment plan on the standard details – 0300 060 0002 or via email at eprcustomerservice@defra.gov.uk
