Earlier this month, PackUK issued Notices of Liability (NoL) to packaging producers under the Extended Producer Responsibility for packaging (pEPR) scheme for the first time ever.  An example NoL can be found here.

These first NoLs are based on 2024 packaging data from producers and cover disposal costs for April 2025 to March 2026. To help producers prepare for this important step, PackUK published detailed guidance outlining the invoicing and payment process as well as important security information.

With the introduction of any new payment service, PackUK is mindful of the risk of attempted fraudulent activity. To manage this risk, PackUK will never send producers a payment link via email. Producers are reminded they should log into their Report Producer Data (RPD) account to view and arrange payment of their Notice of Liability. Producers should also be mindful that scammers may attempt contact by phone or letter to perpetrate fraud.

Customer Service Desk  

There is a dedicated customer support team in place to help producers with the pEPR scheme. If you have any questions about your notice of liability or payments, please contact the EPR support desk.

If you wish to raise any concerns, check the validity of any communications, or think you may have been a victim of a scam (or an attempted scam) you should also report this to the EPR support desk.

You can contact the support desk  via email or telephone on 0300 060 0002.

The helpdesk is open Monday to Friday, 8am to 7pm during October 2025 and closed on weekends and bank holidays.

Normal opening hours for the helpdesk after October 2025, are 8am to 4.30pm.