Oct 15th, 2025
2 mins
APHA wish to remind businesses that if you experience any issues with consignments stuck at the border, you can contact the STORM incident hub by emailing: Stormincidentresponse@APHA.gov.uk.
Before contacting Storm, please ensure:
- The CHED is fully submitted and visible in IPAFFS.
- SPS checks (as applicable) are complete.
- A customs hold is visible in CDS that requires action.
- You include the MRN, and all relevant CHED references
Please note the Storm inbox is not able to assist with:
- CHEDs still in draft or amendment status
- General or policy-related questions
Messages that do not meet these criteria may need to be redirected, which can lead to delays
