Should members experience specific trade problems over the festive period, there are several pieces of Government guidance available, as well as recommended points of contact. Below is a compilation of those which may be most useful, for your use:

Contact points for urgent border target operating model (BTOM) queries   

Any urgent BTOM import queries for plants and plant products across England and Wales should be directed to the Animal and Plant Health Agency (APHA), by email, in the first instance: phsi-importers@apha.gov.uk

Alternatively, you can contact them by telephone: +44 (0) 3000 200 301     
Any urgent BTOM/import queries for animal products should be directed to the Port Health Authority (PHA) at your nominated Border Control Post (BCP). Find your PHA contact details at your nominated BCP on this map.
     
If you need technical help with IPAFFS you should call the Animal and Plant Health Agency (APHA) helpline on 0330 041 6999 or email APHAServiceDesk@apha.gov.uk 

Resources to help you comply    

Detailed guidance has been updated with new information on how to comply with your legal responsibilities for:   
   
• importing live animals and animal products to Great Britain      
• importing plants and plant products from the EU to Great Britain      
• importing plants and plant products from non-EU countries to Great Britain     

Also read Leaflets to help businesses prepare for a new approach to importing goods to GB under the BTOM.
Visit the YouTube channel and watch recordings of previous webinars for traders. 

Read the Frequently Asked Questions received about IPAFFS and Health Certificates.  

NI/GB trade

If you have any questions or specific issues relating to trade between NI and GB, please get in touch using this central mailbox ni.trade@defra.gov.uk   
DAERA
• If you’re having any issues on Traces and entering the scene number, please email DAERA at tracesxi@daera-ni.gov.uk
• Note: All NIRMS RFL’S have been turned on for cloning, giving the ability to clone general certificates into CHED.
• For information on moving goods from GB to NI, please visit the DAERA website: https://www.daera-ni.gov.uk/landing-pages/moving-animals-and-goods-northern-ireland

If you require further support, please email daeratradeimports@daera-ni.gov.uk

HMRC
• Arrangements giving effect to the Windsor Framework can be found on the following landing page: Windsor Framework Landing Page.
• Details regarding the Windsor Framework can be found on the following landing page: Windsor Framework Landing Page

Recently published HMRC guidance on:
• Overarching SPIMM (updated with links to UKIMS EIDR, and Categorisation): https://www.gov.uk/guidance/internal-market-movements-from-great-britain-to-northern-ireland
• UKIMS EIDR: www.gov.uk/guidance/apply-to-make-an-entry-declaration-in-your-records-under-the-uk-internal-market-scheme
• NOP Waiver: www.gov.uk/guidance/apply-for-a-notification-of-presentation-waiver-for-goods-moving-from-great-britain-into-northern-ireland
• Categorisation: www.gov.uk/guidance/categorising-goods-for-internal-market-movements-from-great-britain-to-northern-ireland
• If you have any further questions, please contact: nistakeholderengagementteam@hmrc.gov.uk

Trader Support Service (TSS)
• The TSS team have started engagement with stakeholders and information can be found on the NICTA website: Webinars – Northern Ireland Customs and Trade Academy
• Stakeholders requiring support can contact TSS team on: https://www.tradersupportservice.co.uk/tss.