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Nov 15th, 2017
3 mins

Caring Hayley receives top accolade

An inspirational customer care manager has been honoured for her creativity and passion.

Hayley Wilkinson, who works at Birchall Foodservice on Burnley Bridge Business Park, scooped Customer Relations Award at Lancashire’s Sub36 awards.

The awards celebrate employees and business owners under the age of 36, who are working in the county.

Hayley joined the family-owned business as a teenager and is now in her 13th year, having worked her way up from a customer care advisor to manager, heading up a team of nine full-time and one part-time advisors.

On winning the award, Hayley said: “I’m over the moon to have won! I love helping people and being able to find a solution. After all, the success of our business lies in the success of our customers. The majority of companies are too rigid in their structures – but we take great satisfaction in never saying ‘no’. This ‘make it happen’ attitude is ingrained in the company’s ethos and is what makes us stand out from our competitors.”

The judges commented: “Hayley is creative, empathetic and passionate about her work. Putting the customer first is what she lives and breathes. Her loyalty and continued enthusiasm makes her a true asset.”

Company director Louise Birchall added: “We’re extremely lucky to have Hayley heading up our customer care team. She just has that special ‘something’, the ability to make things happen, and always with a cheerful demeanour.”


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