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Double success for Thomas Ridley Foodservice at Direct Commerce Awards

Double success for Thomas Ridley Foodservice at Direct Commerce Awards

Ease of ordering, streamlined navigation, sophisticated search options and personalised landing pages are all reasons that ensured Thomas Ridley Foodservice enjoyed a double success with their recently launched website at this year’s Direct Commerce Awards.  The awards, which are designed to recognise business excellence for organisations engaged in direct-to-customer retailing across both traditional and newly emerging channels, are widely seen as the industry standard for those in ecommerce.

Thomas Ridley relaunched their website (www.thomasridley.co.uk) earlier this year, with a focus on improving the entire customer experience.  From enhanced product information including clear allergen labelling, nutritional advice and storage instructions, through to multi-select layered navigation and intuitive search, the whole user experience has been transformed to ensure faster ordering, easier navigation and personalised pricing.

Darren Osborn, Multi-Channel Marketing Manager at Thomas Ridley is delighted with the recognition:

“The website journey has been a labour of love for the past two years, but we now have a site of which we are enormously proud. Not only does it provide our customers with a very simple and personalised experience, it hopefully reduces the amount of time that it takes them to place orders and therefore assists them greatly in their busy operations. To receive recognition from such a well-established and respected organisation is very much the icing on the cake.”

Thomas Ridley won the ‘Best Exploitation of technology – sales over £25m – B2B category’, along with the ‘Best Brand by Speciality – Hotel, Catering, Facilities Management, Equipment & Supplies’.

For further information on Thomas Ridley, please visit www.thomasridley.co.uk.

New Key Account Manager for Seven Telematics

New Key Account Manager for Seven Telematics

Martin Jane started his new role as Key Account Manager for Seven Telematics last month. Martin  joins Seven from Gray and Adams where he established himself as a leading figure in the temperature controlled distribution market. Michael Kane, Seven Telematics Sales Director, comments “ Martin joining our team is a great appointment and sends a clear message to the market that we remain committed to placing technically adept and informed individuals in front of our clients”.

With temperature critical cargo  applications, an in depth understanding of product characteristics and capabilities is a must.  Martin has the required knowledge to make a significant contribution toward our continued  development as market leader.

McCain Launches Beginner’s Guide to TripAdvisor

McCain Launches Beginner’s Guide to TripAdvisor

McCain Foodservice has launched a beginner’s guide to TripAdvisor to help operators make the most of the potential opportunities it offers, and better manage any negative business impact.

With 400 million users, and containing around 570 million reviews, whether you’re a pub, restaurant, hotel or casual dining operator, it’s highly likely that a customer has logged on to the site and left you a review. So, it’s important to understand how to maximise the benefits of positive reviews and minimise negative reviews.

Jo Holborn, McCain Foodservice Marketing and category Controller, said: “While many operators have come to dislike (or even fear) the site, many have found the success of the platform rewarding. In fact, a recent survey by Nisbets found that 72% of respondents working in foodservice felt that TripAdvisor has had a positive impact on their business.

“If you’re for or against TripAdvisor, or even if you’re not entirely sure what it is, when used properly the site can be an easy, cost-effective way to help you stand out from the competition, and let the world know about the great food you create every day. So, if you’re looking to maximise the benefits of positive reviews, learn how to deal with negative feedback, or find out how ratings are really calculated, take a look at our beginners guide.”

The guide begins by explaining how rankings are calculated, highlighting three key metrics – how recent the reviews are, the quality of reviews, and the number of reviews held by a listing.

So for example, a restaurant with six 5* reviews posted within the last week, would in theory rank higher than a restaurant with five 5* reviews posted within the same time period, as the first listing has more reviews. Similarly, a restaurant with six 5* reviews will rank higher than a restaurant with five 5* reviews and one 4* review.

The guide also explores other key operator queries, including ‘Can I opt out of TripAdvisor?’, ‘How do I list my business on TripAdvisor?’, ‘Does TripAdvisor cost money?’, ‘How should I use TripAdvisor?’, as well as the importance of ‘Staying up to date’, ‘Keeping active’, ‘Remaining positive’, and ‘logging off’.

To view the full Beginner’s Guide to TripAdvisor visit http://www.mccainfoodservice.co.uk/news/beginners-guide-tripadvisor/

Vegan products top the menu at student food innovation competition

Vegan products top the menu at student food innovation competition

The growing trend for plant-based diets has inspired the teams that have entered this year’s student food innovation competition – Ecotrophelia UK. All five of the shortlisted products are meat-free and four are also vegan.

Now in its sixth year, Ecotrophelia challenges teams of UK students to develop an innovative, eco-friendly food and drink products.

The competition has been fierce this year, with more teams than ever competing for a place in the final and a slice of the £3,500 prize fund. A panel of product development experts carefully assessed the entries before picking the final five.

Bertrand Emond, Head of Membership and Training at Campden BRI said, “It’s fantastic to see so many young people engage with this competition and put forward such innovative products. Around 300 students from 16 different universities across the UK have now taken part since 2013. Last year’s winning team went on to win silver prize in the European final with their vegan sushi made from cauliflower rice and fresh vegetables; building on the bronze prize the previous year, so we have high hopes for the teams again this year. We are also delighted by the interest shown and support provided by the industry”

After much deliberation, a panel of new product development experts has selected the five finalist teams’ products:

  • Fava Bomb: Fava bean ‘falafel-style’ savoury balls with a soft dip centre and a crunchy fava bean crust. They are a vegan on-the-go snack and perfect for a nutritious taste explosion! – University of West London
  • Vegan Pizza with a Seaweed Base: A healthy, allergen free pizza with a seaweed base, topped with tomato sauce, roasted red pepper, chestnut mushrooms, courgette, red onion, black olives and vegan cheese – Cardiff Metropolitan University
  • OAT-YOG Cacao, Cherry and Almond: A vegan, oat-based, vanilla yoghurt alternative, with a ‘supergrain’ cluster topping containing recycled oats, puffed quinoa and sorghum wheat. The clusters contain cacao, cherry and almond – University of Reading
  • Pom Puffs: Spicy BBQ flavoured apple pomace and corn puffs – University of Nottingham
  • FabaMallow: A luxury, vegan and eco-friendly marshmallow, made from aquafaba and apples, coated in dark chocolate – London Metropolitan University

The finalists will pitch their products to the dragons on 5th June and the winner will be announced on 6th June at Campden BRI Day.

The ‘dragons’ are senior food experts from across industry including Marks and Spencer (prize sponsor), Coca-Cola, Unilever, PepsiCo, Mondelez, Sainsbury’s, Warburtons, Tesco, Food Manufacture, Institute of Food Science and Technology (IFST) and Campden BRI. Additional sponsorship is provided by food matters LIVE.

This year’s entries included teams from CAFRE, Cardiff Metropolitan University, University of Reading, London Metropolitan University, University of Nottingham, Nottingham Trent University, University of Leeds and Sheffield Hallam University and University of West London.

The winner will go on to represent the UK and compete against 19 other European national teams at the Ecotrophelia European final at SIAL in Paris on 21st and 22nd October 2018.

The UK heat of this Europe-wide competition is organised by UK food and drink research organisation, Campden BRI, in conjunction with the Institute of Food Science & Technology, the independent qualifying body for food professionals in Europe.

Websites: www.ecotrophelia-uk.org and www.eu.ecotrophelia.org

GS1 UK welcomes Sainsbury’s Graham Biggart to its Supervisory Board

GS1 UK welcomes Sainsbury’s Graham Biggart to its Supervisory Board

GS1 UK, the not-for-profit supply chain and data standards organisation, has today announced that Graham Biggart, Director of Commercial Operations at Sainsbury’s, has joined its Supervisory Board.

Graham joins at a time when GS1 UK is working closely with leading retailers and suppliers in grocery to implement productDNA – an industry-wide solution for managing product data, which will improve efficiency and the experience for shoppers.

Graham joined Sainsbury’s in 2015 and has responsibility for space, range & price, formats & design, trading operations, and the trading P&L for Sainsbury’s Convenience business, as Director of Commercial Operations. His previous experience includes McKinsey & Company, as a leader in its EMEA Consumer practice focusing on strategy and transformation, and also Brunswick Group where he supported large retail and consumer businesses with media, government and investor relations.

Biggart said: “It’s exciting to be joining GS1 UK’s Supervisory Board and being able to contribute to the breadth of initiatives that GS1 UK is working on with industry. The organisation’s role in facilitating positive collaboration between retailers and suppliers is a vital one – and will ultimately lead to better value for UK consumers. Similarly, there are huge opportunities to support the UK healthcare drive for greater efficiency and patient safety.”

Jim Spittle, Chairman of GS1 UK, said: “Graham’s experience and insight will be invaluable to GS1 UK at a time when we are shaping our strategic direction for the next three years and looking to add value to our members through trusted data services based on GS1 standards. Working collaboratively with different stakeholders in industry will ensure that we can agree common ways of working, harmonise processes and improve data quality for the benefit of everyone.”

The Supervisory Board is responsible for the governance of GS1 UK and determines the organisation’s strategy, the annual operating plan and budget.

Its members represent GS1 UK’s wide membership base and include senior directors from Tesco, Ocado, John Lewis, Amazon, the Department of Health, Derby Teaching Hospitals NHS Foundation Trust, Unilever, Nestle, Mondelez and Mammy Jamias.

It’s all Equal as Gender Pay Gap Report Delivers Good news

It’s all Equal as Gender Pay Gap Report Delivers Good news

Oakland International HR Director, Cory Winstanley

Supply chain and distribution specialist Oakland International are ‘delighted’ that its gender pay gap review found no disparity between the rates of pay between men and woman across its business operation.

Oakland International employees are split between 74% males and 26% female workers working in a predominantly warehousing and storage setting.

Oakland International HR Director, Cory Winstanley, commented: “In real terms Oakland pays on average 0.8% higher to its female workers despite having far more men working across the business.

A multi-award winner and the holder of two Queens Awards for Enterprise, Oakland International is a BRC double A accredited business and a specialist at providing contract packing, storage, picking, food distribution and brand development support for ambient, chilled and frozen food to the retail, convenience, discount, wholesale and food service markets.

Added Cory: “We have a strong policy of employee equality, with good performers able to earn more.   The main Board demonstrates our strive to ensure that promotion is set against quality and performance with a 50:50 split in the Boardroom.”

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