Nov 20th, 2025
3 mins
PackUK is aware that some producers have received fraudulent pEPR Notices of Liability (NoL) that appear to be from PackUK. These scam emails request payment via a link and claim that PackUK is issuing a recalculated NoL.
How to Protect Yourself
Please note the following important information:
- PackUK will never send producers a payment link via email.
- Be mindful that scammers may attempt to contact you via telephone or letter to perpetrate fraud.
- All Notices of Liability (NoLs) are only issued through the Report Packaging Data (RPD) portal, which is the official government system.
- When making payments, you must only interact with and pay through the RPD portal.
- PackUK is not issuing recalculations at this stage of the EPR process. Any legitimate recalculations will result in a new Notice of Liability being issued
What You Should Do
- To view your Notice of Liability, please log into your Report Packaging Data (RPD) account directly. Do not click on any links in unsolicited emails claiming to be from PackUK.
- Producers should remain particularly vigilant during periods of peak activity, such as when Notices of Liability are being issued. Please also be aware that scammers may attempt to contact you by phone or letter
Reporting Concerns
- If you wish to check the validity of any communications, or believe you may have been a victim of a scam or attempted scam, please contact the EPR support desk by emailing eprcustomerservice@defra.gov.uk.
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